COVID-19 LIVE UPDATES
Last Updated Tuesday 22nd September 2020 00:30
We are pleased to say that our website and delivery services remain operational.
We have put in place the necessary measures to prevent the spread of COVID-19 by strictly adhering to the Government guidelines and medical advice.
MANCHESTER STORE NOW OPEN
- Monday: 9:30am to 6:30pm
- Tuesday: 9:30am to 6:30pm
- Wednesday: 9:30am to 6:30pm
- Thursday: 9:30am to 6:30pm
- Friday: 9:30am to 6:00pm
- Saturday: 9:00am to 5:30pm
- Sunday: 10:00am to 4:00pm
Our Manchester Store on Cross Street in Sale is reopened on 15th June and is now open. Admission is by appointment only for the time being. We will be enforcing social distancing, adding hand sanitiser stations, perspex screens and cleaning all surfaces and equipment daily and after each fitting session.
Some points to note:
- Access only permitted for purchasing
- No browsing at this time
- The store is limited to 4 customers at any one time
- A queueing system will be in operation
- Custom fitting strictly by appointment only
We have complied with the government's guidance on managing the risk of COVID-19
- We have carried out a risk assessment
- We have cleaning, handwashing and hygiene procedures in line with guidance
- We have taken all reasonable steps to maintain a 2m distance in the workplace
- Where people cannot be 2m apart, we have done everything practical to manage the transmission risk
- This certificate will be available to view in the Store
Our customer service department is operational.
Our Internet Department phone lines are available Monday to Friday 9am to 5pm.
We are working to a 1 working day response time on emails.
WAREHOUSE & SHIPPING
Our warehouse is working from a skeleton staff on a rota system with strict protocols being followed with regards to distancing.
- For UK Orders over £50.00 delivery is free
- For UK Orders over £100.00 are being automatically upgraded to Free Premium Delivery with DPD with a 1-hour window
- Virtually all international shipments remain unaffected and will reach the destination in the usual shipping time advertised on our website
Everything in our warehouse can ship to reach you in the quickest time possible. Stock is shown on every product page and lead times shown at checkout for transparency. Sadly it isn't possible to ship orders the next day currently as we are operating with a reduced team to comply with social distancing regulations.
CUSTOM FIT, PERSONALISED & ITEMS COMING FROM MANUFACTURERS
All equipment manufacturers are now open and are building clubs again. There are still some backlogs for them to get through but we are receiving deliveries from all brands every day.
MESSAGE FROM OUR FOUNDER
Thanks for all your messages of support over the last few months. It’s been lovely to hear from customers, not only about orders but at the same time, sending messages of support and wishes of well being for all our staff. It’s a strange time for everyone but we will do all we can to bring a sense of normality by trying to keep our service as good as usual. Keep safe everyone and best wishes to you and your families. We hope you are starting to get back to a little bit of normality and getting out on the course again.
Lee Duff, Founder and Managing Director