You can return any item for a refund, within 30 days of receiving your original order. We can’t offer an exchange on returned items but if you send something back for a full refund, you can then place a new order for the size, colour or item you’d prefer. There's no need to let us know you're returning something, just fill in the International Returns Form inside your parcel and send it back to us.
If you want a refund, just tick refund on the Returns Form. We'll let you know when your parcel arrives back with us and refund the price you paid for your item back to your original payment method within 5 working days of receipt of the Return Received Email.
We can’t offer an exchange on returned items for International customers but you can send something back for a full refund and then place a new order for the size, colour or item you’d prefer.
How to return an order to Scottsdale Golf
As an International customer, you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. Please fill in the International Returns Form and include it in the parcel. The parcel remains your responsibility until it arrives with us so it's a good idea to get a proof of postage/receipt, so if your parcel goes missing on the way to us, you’ll have proof you’ve sent it.
With all returns, please return your items in the condition in which you received them. Obviously we want you to try your items on or have a look at them so you are comfortable with them like you would do in a shop - just be careful with any clothing tags and packaging. Items missing tags and packaging will be returned to the customer.
If you have a product that has developed a fault, it will need to be returned to us so that we can return it to the manufacturer to begin a claim under warranty.
In all cases the Faulty Form needs to be filled out in advance of sending the item back to us.
Here is the procedure for returning a faulty item:
1) Please fill out the Faulty Form
2) Email it to firstname.lastname@example.org
3) Send the item back to us using one of the free returns methods above or a service of your choosing
4) We will let you know as soon as the item arrives back with us and keep you up to date on the progress of the return
Return Received Email
As soon as we receive a returned parcel, we'll send a Return Received Email. You now know that your return has arrived back with us safely. Please note that the Return Received Email can be sent up to 2 working days after the tracking information says that we have received it.
Custom Fit & Personalised
Please note that custom fit and personalised orders can only be returned for replacement/repair/refund if they are faulty or misdescribed.
Health and Hygiene
For reasons of health and hygiene we cannot accept returns on Underwear or Swimwear.
Download Returns Forms
Return AddressScottsdale Golf Returns
Unit 5 Mayfield Industrial Estate